December 18, 2010 – Japanese and Korean clients have been renewing their contract with me. I have been running an online English tutorial center for 3 years and the business is expanding. Clients usually renew their contracts before Christmas so that the tutors I employ will be ready with their syllabi after Christmas break. This date could’ve been the end of my business. One of my encoders noticed that she keeps on getting a pop-up on her computer screen telling her that she needs to run an .exe file. Fearing that the file may harm the computer, she unplugged her pc from the network and reported the incident to me. I called my server host and they worked on the issue. They found out that a malware has gotten into the system.
I am so relieved to have chosen my current server provider. They provide managed servers for different companies and believe me-they will not give you a runaround .They will tell you what the problem is and will come up with a resolution in a flash!
Apparently the malware found its way through my encoder’s computer through an email sent by one of the clients. I didn’t know then that managed servers actually receive all-around technical support from the provider. My provider then installed virus and malware scan on all computers with email clients and made sure that every email we receive is not infected.
And so I called my server provider and told them what happened. Turns out they employ highly technical people who can resolve issues remotely. I have no idea what they did, but after an hour, everything’s back to normal. Apparently something happened with the firewall and they managed to tweak it around so I will be able to get on websites again. They saved me a lot of time: Had I purchased a new router, I would have to configure everything again.
My provider also took care of the server’s security, so that suspicious mails will be blocked from the system unless we they have verified it is safe. I recommend online entrepreneurs to get managed servers. All I did was make a single phone call to my host, and they saved me, my business and my clients! It was like calling 911, and they can actually resolve the issue without having to send anybody on site. If it wasn’t for that superb technical support, I would’ve been starting from scratch again.
About DedicatedNow : Annoyed with pumped up web hosts that have horrible uptime? DedicatedNOW is an award winnning managed server provider with 100% uptime guarantee and 24/7 support.
The post Managed Servers Saved my Business appeared first on Web Hosting Articles.
